Some of the reasons your IP address may be listed on the MAPS RBL are the IP address is a: known spam source, multi-hop open relay, compromised host, insecure formmail script, or provides spam support services (hosting spamvertised websites, providing DNS service, etc.). If you would like to see a detailed description of these, please see the White Paper: Introduction to the RBL.

The first step in getting off of the MAPS RBL is to contact us, preferably by email or our web contact form.

Email:   rbl@mail-abuse.com
Webform:  http://www.mail-abuse.com/lookup.html

We will need to know the IP address that you would like to have removed. (Please use our lookup form to confirm a listing on the MAPS RBL.) We also will need to know what you are doing to correct the issue.

When we are contacted with a remove request, an Investigator (if possible, the original Investigator who listed the IP in the MAPS RBL) will start a dialogue with you to discuss what actions caused the listing, what has been done to resolve these issues and what will be done to prevent them from occurring in the future. If necessary, the Investigator will ask about abuse handling policies, acceptable use policies and any problems encountered in the notification.

These discussions will be documented and forwarded to MAPS Management with a recommendation for the listing (removal, probation, maintain listing). There is a probationary period where the IP is removed from the list but can be reactivated without a new nomination if there are new occurrences. The probated listing is monitored for an appropriate period of time to ensure that there are no new instances of spamming activity. If there is no new spamming activity at the end of the probationary period, the listing is removed.